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Privacy Policy


PRIVACY NOTICE

Last updated: June 18, 2024

This privacy notice for Farmhouses dot pk (doing business as Farmhouses.pk) (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

  • Visit our website at https://cleaners.com.my, or any website of ours that links to this privacy notice

  • Engage with us through bookings, listings, payments, WhatsApp chats, or marketing

  • Interact with our Facebook and other social media applications under the name Farmhouses.pk

  • Expect future usage of our mobile application titled Farmhouses.pk on Android and iOS platforms

If you have any questions or concerns, please visit our contact page: https://cleaners.com.my/contact

This privacy policy was created using Termly’s Privacy Policy Generator as a baseline and extensively customized for Farmhouses.pk.

SUMMARY OF KEY POINTS

  • What personal information do we process? We may process detailed personal data including identity, contact, behavioral, geolocation, biometric, booking, financial, and platform activity information.

  • Do we process sensitive personal information? Yes, with consent or lawful basis, we may process biometric and identity verification information such as CNIC scans and facial recognition.

  • Do we receive information from third parties? Yes, from affiliate networks, partner platforms, analytics, social media platforms, and advertising networks.

  • How do we process your information? For booking facilitation, fraud protection, analytics, advertising, legal compliance, and service delivery.

  • When and with whom do we share personal information? With third-party platforms (e.g., Meta, Google, TikTok, etc.), payment gateways, analytics tools, and service partners.

  • How do we keep your information safe? By using strong encryption, firewalls, two-factor access, secure cloud infrastructure, and ongoing compliance monitoring.

  • What are your rights? You have the right to request access, correction, deletion, objection to processing, and data portability.

  • How do I exercise my rights? You can contact our DPO at https://cleaners.com.my/contact.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?

  2. HOW DO WE PROCESS YOUR INFORMATION?

  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

  6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

  7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

  8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

  9. HOW LONG DO WE KEEP YOUR INFORMATION?

  10. HOW DO WE KEEP YOUR INFORMATION SAFE?

  11. DO WE COLLECT INFORMATION FROM MINORS?

  12. WHAT ARE YOUR PRIVACY RIGHTS?

  13. CONTROLS FOR DO-NOT-TRACK FEATURES

  14. REGION-SPECIFIC PRIVACY RIGHTS (CCPA, GDPR, etc.)

  15. DO WE MAKE UPDATES TO THIS NOTICE?

  16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information Provided by You

When you register, list, book, or engage with Farmhouses.pk, we may collect:

  • Full name

  • Email address

  • Mobile number (WhatsApp/phone)

  • Company name or professional details

  • Date of birth

  • National Identity Card (CNIC/passport)

  • Facial recognition data for identity verification

  • Booking history and amount paid

  • Communication preferences and messages

  • Uploaded media (images/videos for listings)

  • Friends/referrals brought through affiliate programs

  • Social media profile links and activity

Payment Data

We collect payment-related data to process transactions via Stripe, PayPal, NayaPay, JazzCash, and Easypaisa.

Automatically Collected Information

We collect:

  • IP address, device type, browser type

  • Interaction logs (pages visited, buttons clicked, bookings made)

  • Geo-location (GPS/IP-based)

  • Session tracking (heatmaps, time-on-page, scrolling)

  • Cookies and similar identifiers (pixels, tags)

Information from Third Parties

We receive data from:

  • Affiliate marketing networks

  • Advertising platforms (Meta, Google, TikTok, etc.)

  • Data providers, analytics platforms

  • Social logins (Facebook, Google)

2. HOW DO WE PROCESS YOUR INFORMATION?

We process data to:

  • Facilitate secure booking and listing operations

  • Communicate with users and farm owners

  • Offer customer support and dispute resolution

  • Deliver advertisements and personalized content

  • Conduct marketing and remarketing campaigns

  • Prevent fraud, abuse, or fake listings

  • Improve UI/UX through analytics

  • Fulfill legal obligations

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We rely on:

  • User consent (for marketing and tracking)

  • Contractual necessity (e.g. processing bookings)

  • Legitimate interests (e.g. fraud prevention)

  • Legal obligations (e.g. identity verification, record keeping)

  • Vital interests (e.g. user safety)

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with:

  • Meta (Facebook, Instagram), Google, TikTok, Pinterest

  • Payment gateways: Stripe, PayPal, JazzCash, NayaPay

  • Hosting & cloud vendors: AWS, Cloudflare

  • Analytics: Google Analytics, Meta Pixel, Tag Manager

  • Security monitoring providers

  • Affiliate program managers

  • Marketing automation platforms

  • Legal/government authorities (upon lawful request)

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

We are not responsible for the data practices of third-party websites, apps, or services linked on our platform. Users should consult their respective privacy notices.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use:

  • Cookies for login, session persistence

  • Tracking pixels for ad attribution

  • Google Analytics and Meta Pixel for behavior tracking

Users can manage cookies via browser settings or consent banners.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

When you log in using Facebook or Google, we may collect:

  • Name, email, profile photo

  • Birthday, city, friends list (if granted)

  • Public social interactions (likes, pages followed)

This is used for seamless login, personalization, and fraud prevention.

8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Yes. Your data may be processed in jurisdictions outside Pakistan, including the US, EU, and Singapore, depending on our service provider locations. We ensure contractual safeguards and data transfer agreements (e.g., SCCs).

9. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain data:

  • As long as your account is active

  • Until opt-out request is submitted

  • To comply with legal, fraud prevention, or audit needs

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

Security measures include:

  • HTTPS encryption (SSL/TLS)

  • Two-factor authentication for admins

  • Cloud-based access control

  • Intrusion detection and regular audits

  • Encrypted backups

11. DO WE COLLECT INFORMATION FROM MINORS?

Yes, under guidance. We allow access to users under 18 with parental oversight. Community-generated listings may expose communication details not governed by us.

12. WHAT ARE YOUR PRIVACY RIGHTS?

You may:

  • Request a copy of your data

  • Update or delete your account info

  • Object to tracking or marketing

  • Withdraw consent anytime

13. CONTROLS FOR DO-NOT-TRACK FEATURES

We currently do not respond to DNT signals due to lack of universal standards.

14. REGION-SPECIFIC PRIVACY RIGHTS

We adhere to data protection norms in:

  • Pakistan (PDPB)

  • GDPR (EU)

  • CCPA (California)

  • PIPEDA (Canada)

15. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We issue update notices via top-bar alerts and publish updates on our blog. Material changes may include email notification.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For privacy-related queries or rights requests:

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You can:

  • Log into your account to edit/delete info

  • Contact us via our contact form

© Farmhouses.pk — All rights reserved.